Thursday, September 30, 2010

Technical Support Representative

Next BPO Solutions

- Handle incoming software technical support email and phone calls.
- Provide help to customer or re-direct inquiry to others if beyond your scope.
- Set-up, coordinate, and implement online software training for new customers.
- Log all support time (billable and non billable).
- Record customer reported software bugs and customer feature requests.
- Assist with testing of new software versions.
- Assist with the remote installation of new client installations and system updates.
- Assist with online customer demonstrations of technology products.
- Assist with creation of user documentation.

Qualifications & Experience:
- Fluent English speaker.
- Excellent communication (verbal & written), and people skills.
- Ability to handle many tasks at once.
- Good follow through and organizational skills.
- Excellent technical skills with ability to communicate technical product features effectively and enthusiastically.
- Proficient in office production software (Browsers: IE, Firefox & Chrome), Gmail, MS Word, MS Excel, FTP, remote connectivity tools). Network administration a plus.
- Knowledge of travel industry and experience with travel reservation software a big plus.
- 2+ years experience in customer support
- Bachelor’s degree, preferably in Computer Science/Engineering or related course.
- Must be willing to work in EST Business Hours

Date: 28 September 2010
City/Town: Davao
Location: Davao
Wage/Salary: P12k - P15k
Start: As soon as possible
Duration: Long Term
Type: Full Time
How to apply: Send complete application documents by emails.
Company: Next BPO Solutions
Contact: HR Dept.
Phone: 3052477